THE CONTEXT
Ndolo Group was still collecting 70% of its merchant payments in cash. The agent network was growing faster than the tools.
Two weeks of in-branch observation showed the problem was not payment but end-of-day reconciliation. The product was redefined around that.
[ ÉCRAN — CAISSE ]
[ ÉCRAN — RÉCONCILIATION ]OUTCOMES
MEASURED 6 MONTHS AFTER LAUNCH
01 CLOSING TIME
-64%
Daily till closing, from 55 to 20 minutes per branch.
02 AGENTS EQUIPPED
1 240
Rolled out across four regions with no on-site training.
03 FIELD TO PILOT
6 WKS
Two weeks of observation, four weeks of build.